At Electrachic International Private Limited ("we," "our," "us"), the team behind shipshopz, we are dedicated to offering a seamless shopping experience to our valued users  ("you," "your") across India. At shipshopz, we emphasize quick and reliable delivery of your stylish purchases. This policy outlines the key terms and conditions related to shipping products ordered from our platform. By placing an order, you agree to abide by the terms specified in this policy. Our commitment is to deliver your items in excellent condition and within the promised timeframe.  

Areas We Deliver To  

1. We provide delivery services across India, covering all regions and pin codes nationwide.  
2. At present, international shipping is not available through our platform.  
3. Our delivery services extend to both urban and rural locations to ensure accessibility to all.  
4. You can enjoy our fashionable collections regardless of your location within India.  
5. We are continually working to expand our delivery reach and will announce any updates.  

Order Processing Details  

Once your order is confirmed, it undergoes a processing period of 1-2 business days. Processing excludes weekends and public holidays to ensure accuracy and efficiency. After processing, you will receive an email containing your order confirmation and shipping details. Our team prioritizes preparing your order promptly to ensure your fashion essentials are dispatched without delay. This meticulous process guarantees that your items are handled with care and precision.  

Delivery Timeline  

Our standard delivery timeframe ranges from 3-8 business days, depending on your location. We collaborate with dependable courier partners to provide timely and efficient deliveries. While we aim for prompt arrivals, unforeseen circumstances may occasionally cause minor delays. Rest assured, your orders are handled with utmost care to reach you as quickly as possible. Keeping you informed about your shipment is our priority to ensure a smooth delivery experience.  

Resolving Delivery Issues  

1. If delivery fails due to reasons like incorrect address or recipient unavailability, our courier partner will attempt re-delivery up to two times.  
2. Orders that cannot be delivered after multiple attempts will be returned to our warehouse.  
3. You may request re-delivery, which may involve additional shipping fees.  
4. To avoid missed deliveries, ensure someone is available to receive the order at the delivery address.  
5. For assistance with delivery concerns, our customer support team is always available to help.  

Handling Damaged or Lost Packages  

If your order arrives damaged, please notify our support team within 48 hours, including photographic evidence. Our team will work to resolve the issue by offering a replacement or refund, based on your preference. For lost packages, we will coordinate with our courier partners to investigate and provide a resolution promptly. We are committed to ensuring that your shopping journey remains stress-free, even in cases of unexpected delivery issues. Your satisfaction is always our top priority, and we’ll take every step necessary to make things right.  

Special Shipping Requirements  

1. Certain items, such as oversized or fragile products, may need special handling during shipping.  
2. These products may include additional delivery instructions, clearly mentioned on the product page.  
3. Please review these details carefully before placing your order to avoid misunderstandings.  
4. Any special arrangements for delivery will be communicated to you in advance.  
5. Our aim is to ensure that all items, regardless of their size or delicacy, reach you in pristine condition.  

Contact Us for Assistance  

If you have any questions regarding shipping or delivery, feel free to reach out to us. You can contact our dedicated support team at electrachicinternationalpvtltd@gmail.com, and we will respond as quickly as possible. We are here to assist with any inquiries related to your order, ensuring a stress-free shopping experience. Your satisfaction remains our ultimate goal, and we’re happy to resolve any concerns you may have. Thank you for choosing shipshopz. We look forward to delivering your next stylish purchase.