At Electrachic International Private Limited ("we," "our," "us"), the creators of shipshopz, we are dedicated to providing a delightful shopping experience for our valued users ("you," "your"). We understand that sometimes items may not meet your expectations, or issues such as damage or defects may arise. If you receive a faulty or incorrect product, we sincerely apologize for any inconvenience caused. To address such concerns, please reach out to our customer service team within 48 hours of receiving your order. Kindly ensure that all original packaging, tags, and invoices are retained, as these are necessary for processing returns.  

Steps to Return Your Order  

1. Contact our customer service team within the specified 48-hour window to initiate the return process.  
2. Our team will provide you with detailed instructions on how to send the item back to us.  
3. Ensure the returned item is securely packaged to prevent damage during transit.  
4. Once we receive the returned item, refunds or exchanges are processed within 5-7 business days.  
5. We are committed to making the return process smooth and hassle-free for you.  

Items Not Eligible for Returns  

Certain products are excluded from our return policy due to their nature or customization:  

• Personal items such as lingerie or swimwear cannot be returned for hygiene reasons.  
• Customized or altered items are also ineligible for return.  
• These exclusions will be clearly stated at the time of purchase to avoid misunderstandings.  

Return Shipping Guidelines  

For return shipping, the following guidelines apply:  

• If the return is due to an error on our part, such as a defective or incorrect item, we will cover the shipping costs.  
• For all other returns, the shipping costs will be borne by the customer.  
• Using a reliable shipping service is recommended to ensure your return reaches us safely.  
• Any additional charges related to return shipping will be communicated to you beforehand.  
• We aim to make the process transparent and efficient, minimizing any inconvenience to you.  

Refund Policy and Timeline  

Refunds are processed promptly once your returned item has been inspected. The amount will be refunded using the same payment method you used at the time of purchase. After processing, refunds are typically issued within 5-7 business days. You will receive a confirmation email once the refund is successfully completed. If you have any queries or need updates on the refund status, our customer support team is here to assist.  

Need Help? Contact Us!  

If you have questions or need further clarification regarding our Return and Refund Policy, feel free to reach out.  

• Email us at electrachicinternationalpvtltd@gmail.com, and our support team will respond promptly.  
• We are here to assist you with any concerns or issues related to your purchase.  
• Your satisfaction is our priority, and we are committed to resolving any challenges you may face.  
• Thank you for choosing shipshopz. We strive to make your shopping experience worry-free.  

The skilled team at Electrachic International Private Limited ("we," "our," "us"), behind shipshopz, is committed to delivering an enjoyable shopping experience for our users ("you," "your"). We believe in providing a flexible and transparent cancellation process for our customers. This policy outlines the guidelines for canceling orders placed on our website. Our goal is to ensure that cancellations are managed smoothly while maintaining a balance between customer convenience and operational requirements. Please read through the details below to understand how cancellations are processed. Your satisfaction is our priority, and we aim to provide the best service possible.