Conditions for Cancellation
- Orders can only be canceled before the shipping process begins.
- Customized or personalized items may not be eligible for cancellation.
- Refunds for canceled orders will be processed as per the payment method used.
- Once an order has been dispatched, it cannot be canceled, but you may request a return.
- Cancellation requests must be submitted through the designated customer service channels.
How to Cancel Your Order
If you wish to cancel your order, it’s important to act quickly. You can initiate the cancellation process by logging into your account and selecting the relevant order. Alternatively, contact our customer support team with your order details for assistance. Once we receive your request, we’ll verify its eligibility and confirm the cancellation. We recommend checking your email or account notifications for updates on the status of your request.
Refund Process for Canceled Orders
When a cancellation is approved, we prioritize initiating the refund promptly. Refunds will be processed within a specific timeframe, depending on the original payment method. Please note that some payment methods may take additional time for the refund to reflect in your account. If you encounter any delays, our team is available to assist with further clarification. We strive to ensure that the refund process is as seamless and hassle-free as possible.
Cancellation Timeframe
Orders can be canceled within a limited timeframe after purchase, provided they have not entered processing or shipment. Once an order moves to the packaging or shipping stage, cancellation is no longer possible, as fulfillment is already underway. For standard orders, cancellation requests must be submitted within a specific window, typically within a few hours of purchase. If you wish to cancel an order, contact our customer support team immediately to check if your request can be processed. Refunds for canceled orders, where applicable, will be issued based on the original payment method and may take a few business days to reflect.
Exceptions to Cancellation
Certain limited-edition, personalized, or final-sale items are non-refundable and cannot be canceled once purchased. Orders that have already been processed, packed, or shipped are ineligible for cancellation, as they are swiftly set in motion. Any item marked as "made-to-order" or "customized" is crafted exclusively for you and, therefore, cannot be canceled or altered post-purchase.
Changes to the Cancellation Policy
We may update this Cancellation Policy to reflect changes in our operations or customer service practices. Any modifications will be published on this page, ensuring full transparency. Customers are encouraged to review the policy periodically to stay informed about any updates. By continuing to shop with us, you agree to abide by the latest terms of the cancellation process. For any questions, please contact our support team for clarification and guidance.
